UTILITY CUSTOMER SERVICE


Utility Customer Service department handles water, sewer, and stormwater billing. The department assists customers with new service, account information, and discontinuation of service. In-person assistance is being provided by appointment only. To contact a customer service representative, call (360) 491-5616 or email utilitybilling@ci.lacey.wa.us.

 


 

As of March 16, 2020, the following City services are suspended until further notice:

  • In-Person Utility Billing payment / Customer Services
  • Animal Licensing Processing

 

March 30, 2020 Update to Utility Bill Customers:

We know the Covid-19 public health emergency has affected our community in many ways. We are working hard to reduce the financial stress this has created for our residents. The Lacey City Council passed a resolution, consistent with Governor Inslee's Proclamation 20-2.4, to make the following exceptions to delinquent utility accounts during this crisis:

  • No interest.
  • No late penalties.
  • No disconnection of services.

      You can still pay your utility bill:

      • In the payment drop box in front of City Hall
      • By calling (360) 491-5616
      • Online (see details below)
      • By Mail (see details below)


      Thank you for your patience during this time.


      Utility Customer COVID-19 Support Programs

       

      Updated October 22, 2020


      Governor Inlsee recently issued the latest version of Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services. 

      The City of Lacey is committed to keeping our customer connected to essential services during the COVID-19 pandemic emergency. If you are experiencing hardship due to the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. This Proclamation does not relieve customers from the obligation to pay for utility services.  

      New! City of Lacey COVID Relief Fund is a partnership between Lacey and the Community Action Council (CAC) to support Lacey residents impacted by the COVID-19 pandemic. The City Council allocated CARES Act funding to support residents with utility bills, rental/mortgage payments, WIFI assistance, and childcare costs. To find out more, call the CAC at (360) 438-1100 ext. 5020, or visit their website.

      The Governor’s Proclamation has now been extended to December 31, 2020. The City has prepared a Payment Plan for customers who have been financially impacted by COVID-19.

      The City will be prepared to offer long-term arrangement for customers with arrearage balances.

      The Utilities and Transportation Commission (UTC) will serve as the single point of contact within the State Government for customers seeking bill-assistance information. The UTC will coordinate with utilities subject to its jurisdiction, as well as the Department of Commerce, consumer-owned utilities, and local community action agencies.

      For more information, call the UTC Consumer Hotline:  1-888-333-9882 or email: consumer@utc.wa.gov.

      		  


      New Online Utility Bill Payment System Now Available!

       

      To set-up an account, you must have:

      • Your utility account number
      • A valid email address

      Step-by-step instructions to set up your online account.

      Bill Pay Online »      		  



      PAYMENTS BY PHONE: Customers can make utility payments by phone using our Interactive Voice Recognition (IVR) system. Account numbers are required to pay a bill on the IVR system. Customers can pay their utility bills and get account information 24 hours a day, 7 days a week, by calling (360) 491-5616.
       
      Payments are accepted using a credit or debit card, by check, by automatic payments through the City of Lacey website or bill pay through your bank. 

      If mailing a payment send to:
      City of Lacey
      PO Box 34210
      Seattle, WA 98124-1210

       

      For additional information:


      Utility forms:

       

      Other utility services for most City of Lacey addresses:

      • Electricity and natural gas — Puget Sound Energy, 1-888-225-5773; TTY: 1-800-962-9498
      • Solid waste and recycling — LeMay/Pacific Disposal, (360) 923-0111