UTILITY CUSTOMER SERVICE

Utility Customer Service department handles water, sewer, and stormwater billing. They assist customers with new service, account information, and discontinuation of service, Monday - Friday, 8:00 a.m. to 5:00 p.m., excluding holidays. To contact a customer service representative, call (360) 491-5616 or email utilitybilling@ci.lacey.wa.us.

 

NEW! PAYMENTS BY PHONE:

Customers can now make utility payments by phone using our new Interactive Voice Recognition (IVR) system. Customers can pay their utility bills and get account information 24 hours a day, 7 days a week, by calling (360) 491-5616.

 

Payments can be made through Bill Pay Online via a credit or debit card, automatic payments through either the City or your bank or by check. If mailing a payment send to:
City of Lacey
PO Box 34210
Seattle, WA 98124-1210.

 

For additional information:

• Odd/Even Outdoor Watering Information
• 2017 Lacey Water & Sewer Rates
• Lacey Drinking Water Report 

Utility forms:

• Request Water Turn On (Start Service)

• Request Water Turn Off (Terminate Service)

• Request Extended Water Turn Off (Snowbirds, long vacations, etc.)
• Request for Title Check for Unrecorded Liens
• Utility Discount Application 
• Application for Leak Adjustment 

 

Other utility services for most City of Lacey addresses:

• Electricity and natural gas — Puget Sound Energy, 1-888-225-5773; TTY: 1-800-962-9498
• Solid waste and recycling — LeMay/Pacific Disposal, (360) 923-0111