Lacey, Washington

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UTILITY CUSTOMER SERVICE


Utility Customer Service department handles water, sewer, and stormwater billing. They assist customers with new service, account information, and discontinuation of service, Monday - Friday, 8:00 a.m. to 5:00 p.m., excluding holidays. To contact a customer service representative, call (360) 491-5616 or email utilitybilling@ci.lacey.wa.us.

 

PAYMENTS BY PHONE:

Customers can now make utility payments by phone using our new Interactive Voice Recognition (IVR) system. Customers can pay their utility bills and get account information 24 hours a day, 7 days a week, by calling (360) 491-5616.

 

Payments can be made through Bill Pay Online via a credit or debit card, automatic payments through either the City or your bank or by check. If mailing a payment send to:
City of Lacey
PO Box 34210
Seattle, WA 98124-1210.

 

For additional information:

  • Odd/Even Outdoor Watering Information
  • 2018 Lacey Water & Sewer Rates
  • Lacey Drinking Water Report  about pdf

Utility forms:

  • Request for Title Check for Unrecorded Liens
  • Utility Discount Application  about pdf

 

Other utility services for most City of Lacey addresses:

  • Electricity and natural gas — Puget Sound Energy, 1-888-225-5773; TTY: 1-800-962-9498
  • Solid waste and recycling — LeMay/Pacific Disposal, (360) 923-0111

 

Pay Your Water Utility Bill Online

To set-up an account, you must have:

  • Visa or MasterCard debit/credit card;

  • A valid email address
  • Current water bill for account information; and
  • A web browser with TLS 1.1 enabled

    Bill Pay Online »
 


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Lacey, Washington